14hibajee Privacy Policy

Introduction and Scope

14hibajee ("we", "our", "platform") is a trusted online casino and betting service provider in Bangladesh. We place the highest importance on the privacy of our users and are committed to protecting their personal information.

This privacy policy ("Policy") applies to the website 14hibajee.lat and is effective for all persons who use our services through any device or medium. By accessing this site or creating an account, you are considered to have accepted the terms of this Policy.

The purpose of this Policy is to clearly inform you about what information we collect, why we collect it, and how that information is used and kept secure. This Policy is a supplement to our Terms and Conditions and Responsible Gaming policy.

Information Collection

We collect the following types of information:

2.1 Information You Provide Directly

• Full name, date of birth, and national ID number (for identity verification)
• Email address and mobile number
• Residential address
• Account username, password, and security-related information
• Payment method details (bKash, Nagad, Rocket, Upay account numbers or bank account details)
• Documents submitted for identity verification

2.2 Automatically Collected Information

• IP address and device identification information
• Browser type, version, and operating system
• Time, date, and session duration of site access
• Which pages were viewed and which features were used
• Referral source — meaning how you arrived at our site

2.3 Transaction-Related Information

• Deposit amount, date, and method
• Withdrawal requests and status
• Betting history and game activity logs
• Bonus claims and wagering activity

Purpose of Information Use

We use your information for the following legitimate purposes:

• Account Management: To create, verify, and maintain your account.
• Payment Processing: To securely complete deposit and withdrawal transactions.
• Identity Verification (KYC): To comply with anti-money laundering and fraud prevention policies.
• Customer Support: To provide prompt and effective resolution of your questions and issues.
• Responsible Gaming: To identify unusual gaming behavior and provide assistance when needed.
• Security Monitoring: To prevent unauthorized access, fraud, and other security threats.
• Service Improvement: To analyze user experience and improve the quality of the platform.
• Legal Obligations: To comply with applicable laws and regulations.

We do not use your information for any marketing or promotional activities without your consent.

Information Storage and Security

14hibajee applies industry-standard technical and administrative measures to keep your personal information secure.

4.1 Technical Security Measures

• All data transfers are secured using 256-bit SSL (Secure Socket Layer) encryption technology.
• Stored sensitive information is kept in an encrypted state.
• Firewalls and intrusion detection systems are kept active.
• Regular security audits and vulnerability assessments are conducted.

4.2 Data Retention Period

We retain your information only for as long as necessary to fulfil the purpose for which it was collected, or as required to meet legal obligations. Even after an account is closed, certain information may be retained for a defined period due to legal requirements.

4.3 Access Controls

Only authorized staff members who need access to information for their work are permitted to view your personal data. All staff operate under strict confidentiality agreements.

Sharing Information with Third Parties

We do not sell, rent, or share your personal information with third parties for any improper purpose. However, certain information may be shared in the following limited circumstances:

5.1 Payment Processors

Necessary payment information is shared with bKash, Nagad, Rocket, Upay, and banking partners to complete deposit and withdrawal transactions. These partners may use the information only for the purpose of processing transactions.

5.2 Technology and Service Providers

Partners providing gaming software, technology infrastructure, and analytics services may access limited information to carry out their specific functions. These providers are contractually bound to comply with our privacy standards.

5.3 Legal Requirements

Required information may be provided in response to valid court orders, government authority directives, or legitimate requests from law enforcement agencies.

5.4 Fraud Prevention

Limited information may be shared with other gaming platforms in the investigation of fraud, collaborative betting, or system abuse.

Cookies and Tracking

Our website uses cookies and similar technologies. Cookies are small text files that your browser stores locally.

6.1 Types of Cookies We Use

• Essential Cookies: These ensure the basic functionality of the site — maintaining login sessions, security verification, and so on. They cannot be disabled.
• Functionality Cookies: These remember your preferences and settings, such as language and layout choices.
• Analytics Cookies: These monitor site usage to help improve the quality of our service.

6.2 Cookie Controls

You can restrict or delete cookies from your browser settings. However, disabling essential cookies may cause some features of the site to not work properly.

Your Rights

As a user of 14hibajee, you have the following rights regarding your personal information:

• Right of Access: You may request to know what information we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete information.
• Right to Erasure: In certain circumstances, and where there is no legal obligation to retain data, you may request that your information be deleted.
• Right to Object to Processing: You may object to the processing of your information for specific purposes.
• Right to Data Portability: You may request your information in a structured and readable format.
• Right to Withdraw Consent: Where information is processed on the basis of consent, you may withdraw that consent at any time.

To exercise these rights, please contact us by email. We will endeavour to respond within 30 business days of receiving your request.

Payment and Financial Information

We take special care in protecting your financial information.

• All payment transactions are completed through SSL-encrypted connections.
• The minimum deposit amount is ৳200 and the minimum withdrawal amount is ৳800. Transactions below these limits are automatically rejected.
• Accepted payment methods are: bKash, Nagad, Rocket, Upay, and bank transfer.
• Processing a withdrawal request may take between 30 minutes and 3 hours.
• We will never ask for your full PIN or password for any Bangladeshi bank or mobile banking service.
• Please notify us immediately of any suspected misuse of payment information.

In accordance with our Anti-Money Laundering (AML) policy, additional identity verification may be required for large transactions.

Protection of Minors

14hibajee is strictly prohibited for anyone under the age of 21. We do not knowingly collect or process information from any person under the age of 21.

Age verification is required at the time of registration. If a user registers by providing a false age, the account will be terminated and the associated information will be securely deleted.

If you believe that someone under the age of 21 is using our platform, please notify us by email.

Policy Changes

We reserve the right to update this privacy policy from time to time. When changes are made:

• The "Last Updated" date at the top of the policy will be changed.
• For significant changes, you will be notified via your registered email or through a notice after login.
• Continued use of the site after changes have been made will be considered acceptance of the new policy.

We recommend that you review this policy regularly. The latest version will always be available at 14hibajee.lat/privacy-policy.

Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us:

• Email: [email protected]
• Live Chat: Bengali-language support is available 24/7 — click the live chat button on the site.

For privacy-related requests, please write "Privacy Request" in the email subject line. We will endeavour to respond as soon as possible.

For more information, please also visit our Terms and Conditions and Responsible Gaming pages.